Legal

Terms & Conditions

Version 2026-10-13

These Terms are an agreement between you and Ideanation Technologies Sdn Bhd("we", "us"), which operates Agent Engine AI. By accessing or using Agent Engine AI, you agree to be bound by these Terms & Conditions.

Agent Engine AI is operated by Ideanation Technologies Sdn Bhd (company registration no. 1306626-M), Unit 306, Block A, Pusat Dagangan Phileo Damansara, Jalan 16/11, 46350 Petaling Jaya, Selangor, Malaysia. Contact: support@agentengine-ai.com.

1. Account Responsibilities

You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access.

2. Acceptable Use

You agree not to use Agent Engine to generate unlawful, malicious, or abusive content, reverse-engineer platform components, or bypass API usage controls.

3. Subscriptions & Cancellations

Subscription fees are billed monthly, in advance. You may cancel your subscription at any time before the next monthly billing date. Cancelling stops all future charges. We do not give refunds: payments already made are non-refundable, as set out in our Refund Policy.

4. Service Modifications

We reserve the right to update, modify, or discontinue features of Agent Engine with reasonable prior notice.

5. Governing Law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute arising from them.

6. Contact

Questions about these Terms can be sent to support@agentengine-ai.com.

AI Usage Disclaimer

Agent Engine incorporates generative AI models (Anthropic Claude, Google Gemini). Please read these important notices regarding model behavior and privacy.

1. Non-Deterministic Outputs

AI model outputs are non-deterministic and probabilistic by nature. While agents are grounded with workspace memory context, you should review and verify critical code, recommendations, or generated documents before execution.

2. Training on Customer Data

We do not use your inputs, agent memory files, workspace documents, or conversation histories to train or fine-tune AI models. The model providers we call — Anthropic and Google — state that content sent through their APIs is not used to train their models.

3. Tool-Calling & Action Execution

Agents execute tool calls (e.g. file edits, integrations) only within authorized scope. High-impact operations adhere to Human-In-The-Loop safety guards.